TERMS AND CONDITIONS
1 Acceptance
(a) This website (Site) is operated by KADO COLLECTIVE PTY LTD (ABN: 47 661 318 823) (we, our or us). It is available at: http://kadocollective.com.au/ and may be available through other addresses or channels.
(b) By accessing and/or using the Site you:
- warrant to us that you have reviewed these terms and conditions (Terms) and you have read our Privacy Policy (available on the Site);
- warrant to us that you have the legal capacity to enter into a legally binding agreement with us; and
- agree to use the Site in accordance with the Terms.
(c) You must not use the Site, create an account and/or place an order through the Site unless you are at least 18 years old.
2 Registration
(a) You are required to create an account and choose a username and password in order to purchase products from us. Your account allows you to review your order history, save your details such as your preferred payment details, shipping and billing address, access your membership (if applicable) and accumulate and redeem reward points. You must ensure that any personal information you give to us when creating an account is accurate and up-to-date. All personal information that you give to us will be treated in accordance with our Privacy Policy.
(b) When you make a purchase, you will be asked to input basic contact information such as your name, shipping address, billing address and payment details. It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details.
3 Orders
(a) You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.
(b) You may make an order for:
- a one-off purchase of certain products set out on the Site (One-Off Purchase)
(c) We may, at our absolute discretion, accept or reject an order. We will endeavor to notify you of a rejection at the time of the order or within a reasonable time thereafter.
(d) Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.
(e) It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the Site.
(f) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an invoice, order number, an order ID, the delivery and billing addresses, and a description of what was ordered.
4 Price and payments
One-Off Purchases
(a) You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you as set out on the Site (the Price) in accordance with this clause. We display delivery costs separately from the product price.
General
(b) All amounts are stated in Australian dollars and are inclusive of Australian GST (where applicable).
(c) You must pay using one of the methods set out on the Site, such as credit/debit card, PayPal, openpay, humm, LatitudePay, afterpay, Laybuy, Zippay or Klarna.
(d) You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final. If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment, that your payment will be honoured by your card issuer, and that you will maintain sufficient funds in your account to cover the Price.
(e) If we offer payment via a third party payment processor, such as credit/debit card, PayPal, openpay, humm, LatitudePay, afterpay, Laybuy, Zippay, or Klarna. the payment may be subject to that payment processor’s terms and conditions.
(f) Where you order the products for delivery outside Australia, you may need to pay custom charges or taxes in addition to the Price.
6 Gift Cards
Purchasing a gift card
(a) You may purchase a gift card for use on the Site by you or to gift to another recipient.
(b) When you purchase a gift card, you will be asked to input the email address of the recipient. It is your responsibility to input the correct email address of the recipient. We are not liable for errors in the recipient email address you provide to us.
(c) Gift cards will be sent to the recipient via email and include a unique link required to redeem the gift card.
Redeeming and using a gift card (applicable to a recipient of a gift cards only)
(d) To redeem the gift card, you must click on the unique link and the total value of the gift card will automatically be applied to your cart.
(e) If you wish to place an order for an amount that exceeds the value of the gift card, you must pay the excess using another payment method set out on the Site.
(f) Gift cards expire 3 years from the date of purchase.
(g) You are responsible and liable for your gift card, including purchases made using your gift card.
(h) Gift cards cannot be redeemed for cash, are non-transferrable and cannot be returned to us or exchanged.
7 Promotional Discount Codes
(a) We may from time to time issue promotional discount codes for certain products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued. We may also from time to time run competitions and giveaways on the Site or associated social media platforms. Such competitions and giveaways are subject to terms and conditions which will be made available on the Site at the time of the competition or giveaway.
8 Reward Points
(a) You may be able to accumulate reward points by completing certain tasks as set out on the Site including creating an account, making a purchase and reviewing a product.
(b) Reward points will be attributed to your account and viewable in your account.
(c) You may be able to redeem the reward points for discounts and certain products as set out on the Site.
(d) Reward points cannot be redeemed for cash and are non-transferrable.
(e) We may at any time, cease or suspend the reward points feature in your account if we reasonably believe you are fraudulently obtaining or misusing the reward points.
(f) We have the right, at any time, with or without providing you prior notice, to change the requirements for earning and redeeming reward points.
9 Availability and Cancellation
Availability
(a) All purchases made through the Site are subject to availability. We do our best to keep the Site up to date with the availability of products.
(b) We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order.
10 Delivery, Title and Risk
Delivery
(a) If possible, we will deliver the products to the delivery address you provide when making your order. We currently deliver to areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.
(b) Delivery costs are set out on the Site.
(c) We normally dispatch products within 24-48 hours of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.
(d) You may receive a tracking number for all orders which will enable you to see the delivery status of your order.
(e) We may deliver the products using a range of delivery methods such as Australia Post, DHL Express or UPS. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally deliver the products to your nearest post office.
Title and Risk
(f) Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms. Until title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.
(g) Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order.
11 Returns
(a) We do not accept returns for change of mind or other circumstances.
(b) Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law. In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
(c) Where you return the products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
(d) Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the Price of the relevant product. Please contact us for further information.
12 Intellectual property
(a) All intellectual property (including copyright) developed, adapted, modified or created by us or our personnel (including in connection with the Terms and the products) will at all times vest, or remain vested, in us.
(b) You must not, without our prior written consent:
- copy or use, in whole or in part, any of our intellectual property;
- reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our intellectual property to any third party; or
- breach any intellectual property rights connected with the Site or the products, including (without limitation) altering or modifying any of our intellectual property; causing any of our intellectual property to be framed or embedded in another website; or creating derivative works from any of our intellectual property.
13 Limitations
(a) Despite anything to the contrary, to the maximum extent permitted by law:
- our maximum aggregate liability arising from or in connection with the Terms (including the products and/or the subject matter of the Terms) will be limited to, and must not exceed, the portion of the Price paid by you to us for the products the subject of the relevant claim; and
- we will not be liable to you for any loss of profit (including anticipated profit), loss of benefit (including anticipated benefit), loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings (including anticipated savings), loss of reputation, loss of use and/or loss or corruption of data,
whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
(b) Despite anything to the contrary, to the maximum extent permitted by law, we will have no liability, and you release and discharge us from all liability, arising from or in connection with any:
(1) loss of, or damage to, the products, or any injury or loss to any person;
(2) failure or delay in providing the products; or
(3) breach of the Terms or any law,
where caused or contributed to by any:
(4) event or circumstance beyond our reasonable control; or
(5) act or omission of you or your related parties,
and, in any event, any defect, error, omission or lack of functionality or suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the products.
(c) Third party links: You agree that our Site may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites.
(d) Site discontinuance: We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
14 Collection Notice
(a) We collect personal information about you in order to enable you to access and use the Site, to contact and communicate with you, to respond to your enquiries, to process and dispatch your orders and for other purposes set out in our Privacy Policy.
(b) We may disclose that information to third party service providers who help us deliver our services (including our delivery company, inventory management software, information technology service providers, data storage, web-hosting and server providers, professional advisors, payment systems operators and our business partners) or as required by law. If you do not provide this information we may not be able to provide our products to you. In certain circumstances, we may disclose your personal information to third parties located, or who store data, outside Australia.
(c) Our Privacy Policy contains further information about: (i) how we store and use your personal information; (ii) how you can access and seek correction of your personal information; (iii) how you can make a privacy-related complaint; and (iv) our complaint handling process.
(d) By providing personal information to us, you acknowledge we will collect, hold, use and disclose your personal information in accordance with our Privacy Policy.
15 General
(a) Disputes: Neither party may commence court proceedings relating to any dispute arising from, or in connection with, these Terms without first meeting with a senior representative of the other party to seek (in good faith) to resolve that dispute (unless that party is seeking urgent interlocutory relief or the dispute relates to compliance with this clause).
(b) Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided when you submitted your order or in your account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
(c) Waiver: Any failure or delay by a party in exercising a power or right (either wholly or partly) in relation to these Terms does not operate as a waiver or prevent a party from exercising that power or right or any other power or right. A waiver must be in writing.
(d) Kado Collective: In these Terms, Kado Collective means Kado Collective Pty Ltd (ABN: 47 661 318 823).
(e) Relationship of parties: These Terms are not intended to create a partnership, joint venture or agency relationship between the parties.
(f) Photographs: If you provide us with photographs of the products, including via email or by tagging us on social media, you consent to us publishing such photographs and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.
(g) Feedback and complaints: We are always looking to improve our services. If you have any feedback or a complaint, please notify us on our contact details below and we will take reasonable steps to address any concerns you have.
(h) Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions.
(i) Assignment: You must not assign any rights or obligations under these Terms, whether in whole or in part, without our prior written consent.
(j) Entire agreement: The Terms contain the entire understanding and agreement between you and us in respect of their subject matter.
(k) Amendment: We may, at any time and at our discretion, vary these Terms by publishing varied terms on the Site. Prior to placing an order, we recommend you carefully read the terms that are in effect at that time to ensure you understand and agree to them. For any order that has been accepted by us, the terms and conditions that apply will be the ones that were in effect (and which you agreed to) when you placed your order.
(l) Governing law: These Terms are governed by the laws of Queensland. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in Queensland and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts. The Site may be accessed in Australia and overseas. We make no representation that the Site complies with the laws (including intellectual property laws) of any country outside of Australia. If you access the Site from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place you access the Site.
For any questions and notices, please contact us at:
KADO COLLECTIVE PTY LTD (ABN: 47 661 318 823)
Email: info@kadocollective.com
Last update: 18 August 2022